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Both within the corporate and public sector there is a need for organisations to be more flexible and responsive. But one of the lessons of the 1990s is that technology driven programmes of organisational change can take much longer and cost more than expected. Incremental investment and a measured pace to change is increasingly recognised to be a more effective method for achieving transformative change than the big bang approach selected by some of the larger public authorities.
Incremental change is change within the box of what is known in order to strengthen and improve what currently exists through a series of defined steps. An effective incremental partnership will enable a progressive relationship - based on trust and confidence - to flourish. The pace and level of change can be dictated by stakeholder concerns and resource issues. Incremental partnership offers organisations step changes in service provision without comprehensive commitment and with lower risk. It means working with partners normally on a long term basis without an all-inclusive arrangement. And it allows organisations to build up confidence with supplier partners working with them to change existing processes, but without the expense and risks associated with a big bang approach.
Incremental partnerships allow public services to pick and choose from the best of the private sector, to place existing systems alongside new expertise and innovation drawn from other sources and to bring together the best mix of solutions to meet changing needs.
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