NS+I quarterly figures

17 November 2010

NS&I has published its latest quarterly figures, for the second quarter of the financial year 2010-11 (July-September 2010).

http://www.nsandi.com/press-room/press-releases/pr201051

Highlights:

Gross inflows (unaudited) for the quarter were just under £3.6 billion, bringing the half-year total to £9.1 billion.

Net Financing for the quarter was £0.5 billion, bringing the half-year total to £3.0 billion. NS&I’s Net Financing target for 2010-11 is to maintain broadly existing levels of stock (£0 +/- £2.0 billion either side of this). NS&I expects to end the year within this target range.

NS&I delivered £0.1 billion of savings to the taxpayer last quarter– using the Value Indicator measure to calculate how much more cost-effective it is to raise funds via NS&I than via government gilts. NS&I continues to follow a policy of acting transparently and balancing the interests of its savers, the taxpayer and the stability of the wider financial services market.

NS&I has maintained its high customer satisfaction scores across the first two quarters of 2010-11: 89% of customers gave NS&I a positive rating in response to the question 'Taking everything into account, how would you rate NS&I’s customer service?' against a target of at least 87%; customer timeliness was 99.5% against a target of at least 97%; and customer service accuracy was 99.3% against a target of at least 98.5%.

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