Legal Ombudsman
Parliament set up the Legal Ombudsman to make it simpler for consumers of legal services to access an independent expert to resolve complaints. The Legal Ombudsman was set up by its Board - the Office for Legal Complaints (OLC) to do this and to meet the terms of the Legal Services Act 2007.
Our job is to resolve legal complaints in a fair and independent way.
Our service is open to consumers, very small businesses, charities, clubs and trusts. It is free to use.
We can help with different types of complaints about legal services such as wills, family issues, personal injury and buying or selling a house. There are many others.
Most complaints can be resolved informally. For more complex complaints we will carry out a formal investigation. Once an Ombudsman decision is accepted, we can make sure that the lawyer takes the action we say is needed.
