Ministry of Justice figures show that overall satisfaction with the courts service has remained steady since the last survey.
The HM Courts Service Court User Survey 2008-09 indicated that 83 per cent of those surveyed were either very or fairly satisfied with the court service, unchanged since last year.
Just eight per cent were either fairly dissatisfied or very dissatisfied.
Findings in the report are based on responses from 12,897 interviews conducted across courts of all jurisdictions between May 1 2008 and April 7 2009.
Levels of overall satisfaction with the court experience are broadly consistent with the previous year.
But there are significant variations in satisfaction between different types of user.
Professional users remain more likely than public users to express satisfaction, although satisfaction amongst the latter varies markedly depending on their reason for being at court.
Those attending to make a payment or pay a fee are twice as likely than either victims or those supporting a friend or relative to say they are very satisfied with their experience.
And the report reveals that waiting times and treatment by staff treatment have the biggest influence over overall satisfaction.
Polling firm Ipsos MORI carried out the survey for the Ministry of Justice.
