Contact us
Welcome
If you wish to speak to someone in the Council and English is not your first language, you can contact us at one of the places below and ask for a translator to be present. Click here for the location maps and the addresses of the main council buildings.
By Telephone or Email
In Person
We have several frontline services to make it easy for you to contact us and to seek advice.
- First Stop Shop. Front line service offering advice and information direct to the public on all council services based in Lynton House in Ilford Town Centre.
- Community Care Advice Centre. This the first port of call, in person, for any adult requiring care and support.
- Housing Advice Centre provides comprehensive information for visitors or phone callers on housing issues.
- Redbridge Housing Benefit Outreach Service
- Children and Families Advice Centre
- Asylum Seekers Centre for information and assistance.
- Registration Service handles births, deaths and marriages. It is advisable to telephone for an appointment before visiting.
- Planning Enquiries
- Local Access Points
By Letter
General Enquiries should be addressed to:
London Borough of Redbridge
PO BOX No.2
Town Hall
128-142 High Road
Ilford
Essex
IG1 1DD
Contacting The Council
- The Asylum Seekers Centre provides information and assistance where appropriate
There are also a number of Local Access Points sited in our libraries and other council offices
We operate to a customer service charter that ensures we will treat you with respect and always offer a friendly and polite service.
We also set ourselves aims regarding the speed in which we answer your calls, reply to your letters or attend to you when you visit our offices.
If you wish to comment, compliment or complain about us or our services, we have an online form you can use or you can call our Customer Contact Centre.
Spread your message to an audience that counts, with options available for our website, email bulletins and publications including The House Magazine.
