Introduction

The Highways Agency, established in 1994, is an executive agency of the Department for Transport. The Secretary of State is responsible for overall Government policy on motorways and trunk roads in England and determining the strategic framework and the financial resources within which it operates.

What does the Highways Agency do?

Our role as network operator - managing the traffic using our roads and administering the network as a public asset - has developed rapidly over the past two years. This has given us a greater focus on providing a high level of service to road users on our network.

The strategic road network operated by the Highways Agency is the single largest Government asset comprising 9,380km / 5,863 miles of motorways and trunk roads.

Our aim

Safe Roads, Reliable Journeys, Informed Travellers

Values

• Customer Service
  We put our customers first
  
  
• Team work
  We work together in dynamic teams and partnerships
  
  
• Improvement
  We encourage learning, innovation and flexibility
  
  
• Diversity
  We value people for their diversity and contribution
  
  
• Best Value
  We deliver effective services that provide value for money
  
  
• Integrity
  We build trust by acting with honesty and fairness
  

We have five key objectives

1. To deliver a high quality service to all our customers by:
   • Improving road safety;
   • Making journeys more reliable through better network management and information; and
   • Respecting the environment.
2. To ensure more effective delivery through better working relationships.
3. To implement best practice and innovative solutions to improve service now and in the future.
4. To be a good employer.
5. To be an efficient Agency with effective business processes and resource management systems.