The prime minister has published a 30-page pamphlet detailing the government's public service reform plans.

A Downing Street spokesman said the glossy blueprint set out a "coherent philosophy and coherent strategy" to public service reform while Tony Blair said that the move was part of the process of establishing a "genuine partnership" with frontline staff.

Forum Response: Unison

Dave Prentis, general secretary of Unison, told ePolitix.com: "We have always said that we want to work in partnership with the government to deliver world class public services. And we welcome today's recognition of the valuable contribution made by public service workers. They are the people who have held together our public services over the past two decades through the most difficult times because they believed in them.

"While it's all well and good to talk to managers, the prime minister must remember that his promises to the lowest paid workers have still to be kept.

"It is now six months since promises on protecting workers' rights were made and it is time they were honoured. Unison warns the prime minister that our patience is wearing thin. Pressure from within our union is mounting for the deal on ending the two-tier workforce to be delivered. This is a defining issue in our relationship with the government."

Forum Response: Professional Association of Teachers

Jean Gemmell, general secretary of the Professional Association of Teachers, told ePolitix.com: "We welcome the government's commitment to public services, but it needs to invest not only in warm words but also in concrete and tangible essentials.

"We have become used to the spin of promises and would like to see the substance of delivery.

"We need to see improved pay and conditions for the whole education team, including support staff as well as teachers. Support staff need a career and salary structure too.

"As a nation we also need to face up to wider social issues such as pupil indiscipline and general anti-social behaviour, developing closer partnerships between schools, parents and local and national government."