The government is facing calls to introduce a UK-wide independent complaints procedure which could look at problems raised about courses, pastoral support and the conduct of academics.

There has been detailed consultation about this issue between Universities UK, higher education institutions and other representative bodies.

Forum Response: Universities UK

Diana Warwick, chief executive of Universities UK, told ePolitix.com: "We are pleased that sufficient consensus has been reached for Universities UK to now take steps to ensure that we have a modern and improved student complaints procedure. This is in all our interests."